Customer Service experience at Rancho San Joaquin
We often receive comments, personal experiences, and some are mentioning good things about courses, and sometimes it's bad.
But when it comes to peoples experiences with customer service that they had received from a golf course, we like to post some of them online.
Customer service is right at the top or a good golf experience. If your like some of us, given the choice, between a "great course with bad customer service" and a "good course with great customer service", you'll find yourself choosing the course with better customer service.
And then to others, "golf is golf" and the condition of the course is the most important.
It's a tough argument, and it can go both ways, so let's just say for sure that's customer service is very important; "at the top of the list".
Here is an example of a Southern California golfer's experience at Rancho San Joaquin golf course in Irvine California :
"Pat" wrote :
On a Sunday, in June, my eleven year old son and I had a 4:15 pm tee time at
Rancho San Joaquin.
As the second hole is a par three there were several groups backed up there. After waiting our turn and as we approached the third tee box, there was a foursome (which included a child and a women) trying to cut in front of us.
They didn't want to wait their turn. They should have been four or five groups back on the second tee box, but decided to jump ahead. We told them that this was unacceptable, but then they insisted in jumping ahead of us again on the fairway. Again we told them this was not acceptable, that they should go back to their proper placement. They tried to get in in front of the group ahead of us, who did not allow them either. They tried to get in front of the group behind us, who also refused them.
Then they drove by the fourth green as we were finishing putting. They proceeded to swear and curse at us in a very abusive manner - not to mention the offensive finger gestures.
After some time, the Marshall came by because she had been apprised of the situation. She said that she would deal with them. However, as we placed the 8th hole, the same foursome (now a threesome minus the woman) was playing the 17th hole.
It appears to me that their abrasivenss was rewarded rather then them being kicked of the course.
I rarely complain but in this particular instance this behavior and language was completely unacceptable, even on a public course, especially in front of an eleven year old child.
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